Customer-centricity is the buzzword in the banking and financial
services industry. The latest competitive trends in the industry have
been engaging financial institutions across the world in a neck-and-neck
race towards achieving maximum customer acquisition and customer
retention through innovative customer-centric steps:
Stiff competition among the existing players and new
entrants in the market drive the banks to increase their market share by
introducing integrated product offerings, enhancing customer loyalty
and selling more to the existing customer base. Exawealth is uniquely
positioned to offer consultancy services for the billing and pricing
requirements of any transactions-based industry. Coupling expertise and
deep domain knowledge synchronised with the changing industry dynamics,
our consultants help service providers mould pricing strategies for
their products and services, to suit the exact needs of their individual
customers. They provide insightful analyses and strategies to maximize
benefits of the service providers’ investments and to enhance their
competitive advantage.
Product commoditization and fluctuating
interest revenues force the banks to seek new revenue streams by
introducing more fee-based products and to achieve market leadership
through pricing.
Exawealth’s consultancy services enable service
providers to build the exact transformational strategy required for
remaining competitive, while combating the challenges in the
marketplace. Banking on us, you can concentrate on remaining attractive
to your customers, using technology that enables creation of innovative
products and services and effective loyalty programs for your
customers/segments.
Propelled
by these factors, banking in the modern era is oriented primarily
towards building and retaining strong bonds with customers. However, the
momentum of the banking service providers towards customer-centricity
is often hindered by product silos and primitive product-centric pricing
methods.
Insurance agents, with their life insurance or individual retirement account almost play the same role in money investment.
Exawealth’s
solutions enable banks and financial institutions to achieve true
customer-centricity by building strong relationships with their
customers. They are designed on the Relationship-based Pricing
framework, which enables:
